Our NPS
Net Promoter Score
C1 Certification uses Net Promoter Score (NPS) in order to measure customer satisfaction. NPS is a method in which builds upon what customers answer to the following question:
How probable is it that you would recommend C1 Certification to a business acquaintance, colleague, friend or other individuals in your network?
The customer answers by giving a number/grade between 1-10 based on their experience of us and our audits.
- 9 and 10 is a positive experience and means a high probability to recommend us.
- 7 and 8 are a passive position.
- 0-6 counts as a negative experience and yields a high probability for customers talk bad about us.
NPS is calculated by subracting the amount of negative customers in procent from the amount of positive customers in procent. That results in an answer from -100 to 100 where -100 means that all customers are dissatisfied and talk bad about us, whereas +100 means that our customers is highly satisfied and has a high probability to recommend us to their peers. A NPS above 40 is seen as very high.
Current NPS
93
Updated 2024-11-04
NPS
Year 2023 - 93 NPS
Year 2022 - 91 NPS
Year 2021 - 89 NPS
Year 2020 - 84 NPS
Customer Quotes
"Only now do we understand what the intentions of the standard are, and that gives us a completely new perspective and renewed energy".
"C1 Certification is very easy to get in contact with and provides quick feedback from everyone involved".
“Their business support system is very user friendly and the maturity model makes everything easier and more explicit”.
"The auditor was perceptive, pleasant, easy-going, professional and had a clear focus on our business".
Are you satisfied with your notified body?
