{"id":1925,"date":"2024-02-29T08:25:21","date_gmt":"2024-02-29T08:25:21","guid":{"rendered":"https:\/\/c1cert.se\/?page_id=1925"},"modified":"2024-03-01T08:57:56","modified_gmt":"2024-03-01T08:57:56","slug":"klagomal","status":"publish","type":"page","link":"https:\/\/c1cert.se\/en\/klagomal\/","title":{"rendered":"complaint"},"content":{"rendered":"
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complaint<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Appeals and complaints<\/h2>

One of C1 Certification\u2019s key work ethics are continuous improvements and an important part of that are potential customer or other stakeholders complaints and appeals as well as complaints and appeals regarding our certified customers. We have therefore developed and utilized the below approach for these kinds of instances:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  1. Press here<\/a> in order to enter our system. There you describe your concerns and arguments. Remember to specify who has sent the complaint or appeal if any additional information is needed and we need to contact you.<\/li>
  2. The complaint or appeal are registered in our system and are therefore easy to follow-up.<\/li>
  3. You get a confirmation that we have got the complaint or appeal.<\/li>
  4. C1 Certification\u2019s technical manager or other authorised personnel that are not biased go through the case thoroughly and make a statement.<\/li>
  5. The assessment is sent back to you along with information on how you appeal the assessment, if you find it unsatisfactory.<\/li>
  6. The complaint or appeal is thoroughly investigated internally in order for C1 Certification to learn and improve.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Complaints Appeals and complaints We at C1 Certification work daily with continuous improvements, they are one of the pillars of our improvement work, an important part of it is any complaints or appeals from our customers, other stakeholders or about our certified customers. We have therefore developed the below process for this type of cases. Click on [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1925","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/c1cert.se\/en\/wp-json\/wp\/v2\/pages\/1925"}],"collection":[{"href":"https:\/\/c1cert.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/c1cert.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/c1cert.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/c1cert.se\/en\/wp-json\/wp\/v2\/comments?post=1925"}],"version-history":[{"count":25,"href":"https:\/\/c1cert.se\/en\/wp-json\/wp\/v2\/pages\/1925\/revisions"}],"predecessor-version":[{"id":2484,"href":"https:\/\/c1cert.se\/en\/wp-json\/wp\/v2\/pages\/1925\/revisions\/2484"}],"wp:attachment":[{"href":"https:\/\/c1cert.se\/en\/wp-json\/wp\/v2\/media?parent=1925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}